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You found your own record. If a listing is about you and you want it reviewed, corrected, or taken down, the removal request path is built for exactly that and prompts you for the details we need.

It is a family member’s record. You can act on someone’s behalf. Start the same removal or correction request and tell us your relationship; our family-help guide covers finding and supporting a relative after an arrest.

You believe a record is inaccurate. If the listing has the wrong person, a misspelled name, or an offense recorded incorrectly, use the review / correction path and tell us what is wrong and what the official record shows.

You have proof a case was dismissed or expunged. That is the strongest basis for removal. Submit the request with the court document — an expungement, sealing, or dismissal order — and a photo ID; the removal & correction page lists what to include.

You need help searching. If you are trying to find a record rather than change one, you do not need to contact us at all — our search and browse tools, and the family-help guide, will usually get you there faster than a message.

You want to report abuse. If you have seen harassment, a threat, or content that targets a person, tell us what and where, with a link if you have one. We treat targeted harassment as grounds for removal and act on these reports.

You are a journalist or researcher. For media questions, data or methodology questions, or partnership inquiries, reach out by email and say a little about your project so we can route it to the right person.

Response times depend on what you are asking for, and it is worth being precise so no one is left guessing. For a general question — how the site works, search help, feedback, or a media or business inquiry — we aim to reply within roughly 24 to 48 hours. Those messages do not require any review beyond reading and answering them, so they move quickly.

A removal or correction request is different, because it involves checking the record, verifying identity, and reviewing any documentation. For those, we confirm receipt within 2 business days and review most requests within 5 to 10 business days of receiving complete documentation. The extra time is the review itself, not a delay in hearing from us. The full criteria and the documents that speed things up are on the removal & correction page, which is the authoritative source for this timeline wherever it appears on the site.

A few practical notes make the wait easier. Send a request once rather than several times, since duplicates can split a single case across threads and slow it down; if you need to add a document you forgot, reply to your original message instead of starting over. Keep any confirmation or reference we send, and check your spam folder before assuming a reply was missed. Finally, we will never ask you to pay to have a record reviewed or removed and will never request payment by phone — if someone claiming to be us does, it is not us, and we would like to hear about it.

Do I need a lawyer to ask for a correction or removal?

No. You can start a request yourself, for free, with no attorney involved. A lawyer is only useful if you also need legal advice about the underlying case — for the request itself, the document that helps most is the relevant court paper, such as an expungement, sealing, or dismissal order, when one exists.

Can I contact you about a family member’s record?

Yes. A family member can raise a correction or removal on someone’s behalf, which is common when the person named is hard to reach or overwhelmed. Tell us your relationship and what you are asking us to look at. For the wider how-to of finding and helping someone after an arrest, our family-help guide is the better starting point.

What documents should I have ready for a removal request?

It depends on the situation, but the most useful items are a government photo ID to confirm identity and any court document showing the outcome — an expungement or sealing order, a certificate of dismissal, or an acquittal. The removal page lists exactly what to include so your request can be reviewed without a back-and-forth for missing paperwork.

How will I know my message was received?

For a general question, you will simply get a reply. For a removal or correction request, we confirm receipt within two business days, so if you have not heard anything after that window, check your spam folder and then resend. Keeping the original message or any reference number we send makes any follow-up faster.

What if my removal request is denied?

We explain the reason, and most denials come down to missing documentation rather than a final no. If a request is incomplete, you are welcome to resubmit with the documents that were missing. If circumstances later change — for example, a case that was pending is then dismissed — you can ask us to review the record again.

Will you ever ask me to pay to take a record down?

No. Reviewing and, where warranted, removing or correcting a record is always free, and we will never call, email, or message you asking for payment to take a listing down. If anyone claiming to be us asks you to pay a fee to remove your record, treat it as a scam and report it to us so we can look into it.

• Request a Removal or CorrectionThe criteria, documents, and timeline for reviewing a record — free.
• Help for Families & FriendsFind someone in custody and confirm court dates, bond, and charges.
• Disclaimer & Proper UseWhat this site is, what it is not, and how the information may be used.